Help & support
Get help with Drop to Done file tools and downloads.
Contact us
Include the tool name, your browser and what went wrong. Please don’t attach private files or paste their contents.
Quick help
A tool won’t process my file
Check the formats and size limits shown on the tool’s screen. Try fewer files or smaller dimensions. Your originals stay unchanged.
A format or effect is unavailable
Pick an enabled option. Browser support varies; WebP export and blur aren’t available in every browser. PNG, JPEG and pixelation are alternatives.
A download didn’t start
Check your browser’s downloads list and site download permissions. For a batch of files, try the ZIP download.
A platform video couldn’t be downloaded
Private, removed or restricted videos may be unavailable. TikTok and YouTube Shorts downloads are currently unavailable from our hosting network.
Where do my files go?
Local files stay in your browser. Results are prepared in memory until you download them or leave the page. Read how your data is handled.